Hours & Cancellation Policy

Please do your best sticking to your stated drop-off/pick-up times as we coordinate errand trips outside of the home, meet and greets, dog walking, and other drop-offs daily.
NO drop-offs or pick-ups on Federal holidays. Stay MUST go through Holiday.
Please schedule your flight/travel arrangements in accordance with our hours.
If you are running behind or earlier than expected do not hesitate to text the main number and let us know. We will try to work with you.
We do not charge late pick up or added daycare fees. Our pricing is based on a fee-free model.

Cancel within 24 hours notice: FULL refund
Same day cancellations: NO refund
- Unused funds will be credited for future needs.
Cancellations during Federal Holidays: 50% refund. NO credits.
- We are 100% booked during the Holiday. Canceling your stay takes away from another dog who was likely turned down. Credits may be applicable for extenuating circumstances to be determined by Pupquatics.
Rescheduling: NO fees
Holiday Fee: $10 additional fee on all Federally observed Holidays
Dog daycare only: If your pup is left overnight you will be charged an additional overnight stay of $40.
Dog walking only: If Pupquatics shows up for a scheduled dog walking visit and the owner is home, the dog is not home, or entrance into the home is unknowingly hindered, you will be charged ONE walking session.