HOURS + CANCELLATION POLICY
DROP-OFF/PICK-UP HOURS & POLICIES
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DAYCARE HOURS:
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Monday-Friday: 7:30am-6:30pm
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BOARDING HOURS:
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Monday-Friday: 7:30am-6:30pm
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Saturday-Sunday: 10am-6:30pm
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Please do your best sticking to your stated drop-off/pick-up times as we coordinate errand trips outside of the home, meet and greets, dog walking, and other drop-offs daily.
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NO drop-offs or pick-ups on Federal holidays. Stay MUST go through Holiday.
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Please schedule your flight/travel arrangements in accordance with our hours.
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If you are running behind or earlier than expected do not hesitate to text the main number and let us know. We will try to work with you.
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We do not charge late pick up or added daycare fees. Our pricing is based on a fee-free model.
CANCELLATION POLICY & FEES
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Cancel within 24 hours notice: FULL refund
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Same day cancellations: NO refund
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Unused funds will be credited for future needs.
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Cancellations during Federal Holidays: 50% refund. NO credits.
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We are 100% booked during the Holiday. Canceling your stay takes away from another dog who was likely turned down. Credits may be applicable for extenuating circumstances to be determined by Pupquatics.
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Rescheduling: NO fees
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Holiday Fee: $10 additional fee on all Federally observed Holidays
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Dog daycare only: If your pup is left overnight you will be charged an additional overnight stay of $40.
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Dog walking only: If Pupquatics shows up for a scheduled dog walking visit and the owner is home, the dog is not home, or entrance into the home is unknowingly hindered, you will be charged ONE walking session.
